Beautiful location, but host never responds…

FUpon making the reservation for this property I noticed we did not get an address or even check in information beside knowing check in was at 4. I assumed we would receive all that information from the host the day of the reservation but we never did. I had to look up the property on google myself to find the address and once we got there after driving 6 hours, we still did not know our unit # or code to get in, etc. We called the host MULTIPLE times and even left voicemail, but no response. Finally, we looked up the rental group that owned Dolphin Tales or whatever and called them, and they also did not answer, but they at least responded to my voicemail and called back. I explained our situation and how the host won’t answer my calls and didn’t even leave us any info, and they were able to look up our reservation and give us our unit # and code to get in. After a whole HOUR we were finally able to go inside, get settled, have dinner and head to the beach. The property itself was beautiful and we even made good friends with the neighbors who were also renting in the area. The rooms were very spacious for our group of 15 and the pool was also great. The washer didn’t work though, but we didn’t really need it anyways. The walk to the beach was closer then we thought, and Santa Rosa Beach was absolutely stunning!! We will be coming here again next year and hopefully to this location since we had such a good time. We only hope that our host will respond or at least give us general information next time…

Great for the Price

We enjoyed the property. It was great to have the pool and tennis court in such close proximity. The only drawback for us ( because of knee problems) was the upstairs bedrooms. We had never stayed at Santa Rosa, and we loved it. The beach was much less crowded than Destin. We would stay there again.

Family

Everything that was on the website was as they said no complaints here the family and I had a blast

Plenty of space but needs updates

Dolphin Tales has all the space your family needs! We appreciated having a bathroom in each bedroom, and the kitchen is very well-equipped. The walk to the beach is very short, and there are many shops and restaurants a couple of blocks past the beach access point. We were not expecting to find the cleaning crew on-site when we arrived to check in at 4:00. After returning from the grocery store an hour later, they were still there, several of them smoking outside and spray painting their car. We asked them to move their vehicle from the covered area, so we could pull in and unload. After inspecting the interior, we found many large stains on the carpet and debris that hadn’t been vacuumed. We called the property manager, and someone was sent out to vacuum and spot clean the stains. The mattresses, pillows, and some bedding need replacing. Some sinks had good water pressure, and others barely had any. Two of the shower heads spray very hard, and there’s no way to adjust them. Overall, we had a pleasant stay at Dolphin Tales and would consider staying there again in the future, if the aforementioned issues are addressed.

We were able to separate families by floor so that was nice. Hot tub was not working not as nice

Overall a little older than what pictures let on. A little dirty. No broom to sweep up the sand. Location good, volleyball court good, Tennis court good, but needed score board. One hot tub worked and the other didn’t so it was very overcrowded easy walk to beach and to the square