Answers to...

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Frequently Asked Questions

WHAT SERVICES DO YOU PROVIDE?
Our management service covers every aspect of the rental process from creating the listing to filing your bed taxes through exceptional marketing, accounting, maintenance and housekeeping at a very competitive rate. If you do not make money we do not make money so in turn we devote much of our time and efforts to the marketing your home on many different platforms. For additional piece of mind as a Barefoot Vacations Homeowner you are able to view any charges to your account at all times. Since our team is entirely local we are able to provide the best service for your guests to ensure they will return to your home year after year. We do it all!
MARKETING

• Create a unique listing for your home with professional photography and copy
• Revolving showcasing of your home on all of our social media
• Advertise your home on all of the highest-trafficked listing sites worldwide
• Retargeting potential guests as they browse the internet to keep your listing top of mind

GUEST SERVICES
• Our Guest Experience team is available 7 days a week, 365 days a year via phone, e-mail and even text
• Local experts are always available to provide prompt and knowledgeable responses to all guest inquiries
• Comprehensive guest screening for every reservation protects your asset and gives you peace of mind
• Online booking capability to make it easy for guests to book anytime, anywhere and from any device
• Concierge services include private chef recommendations, restaurant suggestions, area activities, floral delivery, and many more.
OPERATIONS
• Dedicated inspector who knows every aspect of your home. Your inspector will be the first one in the home upon guest departure as well as the last one in the home prior to guest arrival to ensure premium guest satisfaction
• Exclusive housekeeping team for your home who knows where everything belongs and what is the most efficient way to clean your home
• Coordination of ongoing and preventative maintenance, repairs and capital projects
• Project management with third-party vendors
• Local team with years of experience in the hospitality, management and real estate industries who can be on-site as needed
ACCOUNTING
• Certified accountant team documenting your monthly financials
• Online access to all monthly reports to keep you up to date on gross revenue, occupancy rates, management fees, repair/maintenance expenses and your net income.
• Collecting and remit bed taxes on your behalf.
• Assistance in planning for monthly and yearly home enhancement goals.
WHAT DOES THE MANAGEMENT FEE INCLUDE?
Our management service covers every aspect of the rental process from creating the listing to filing your bed taxes through exceptional marketing, accounting, maintenance and housekeeping at a very competitive rate. If you do not make money we do not make money so in turn we devote much of our time and efforts to the marketing your home on many different platforms. For additional piece of mind as a Barefoot Vacations Homeowner you are able to view any charges to your account at all times. Since our team is entirely local we are able to provide the best service for your guests to ensure they will return to your home year after year. We do it all!

Our management fee is competitive and includes services and benefits that some other companies do not include so when comparing companies make sure to clarify what is included. Our program includes at NO ADDITIONAL FEE:

• Seamless on-boarding process including initial inventory ordering and stocking of needed supplies including linens/bedding

• Professional photography in order to create a unique listing for your home for our website as well as various other travel sites across the globe

• Proven successful rate-management structure specific to your home

• Full-time Reservations & Guest Experience teams available 7 days a week, 365 days a year

• Concierge coordination for your guests

• Monthly revenue and occupancy statements, and accounting services including the collection & remittance of all bed taxes.

• Local managers dedicated to coordinating with vendors, maintenance, and housekeeping team members working in your home

MAINTENENACE ITEMS
• Inspector walk-through before and after every guest stay
• In-house maintenance team to troubleshoot and address repairs
• Proactive maintenance in the form of regular updates on future upgrades, repairs or maintenance
• Coordinate and oversee vendors for larger projects
• Supplies for minor maintenance or repairs
• Preventative maintenance by replacing standard light bulbs, batteries, filters monthly